Asahi Tech | Last Updated: February 17, 2026

Thank you for purchasing from Asahi Tech. Because all of our products are digital downloads, we have a specific refund policy that reflects the nature of digital goods. Please read this policy carefully before making a purchase.

1. All Sales Are Final

All purchases of digital products from Asahi Tech are considered final and non-refundable. Once a digital product has been delivered and made available for download, we are unable to accept returns in the traditional sense, as digital goods cannot be "returned" once they have been accessed or downloaded.

By completing a purchase on our Site, you acknowledge that you have read and agree to this Refund Policy.

2. Exception: Non-Functional Products

2.1 Eligibility for a Refund

We stand behind the quality of our digital products. If a product you purchased is non-functional — meaning it does not work as described or advertised — you may be eligible for a refund under the following conditions:

You report the issue to us within 14 days of your original purchase date
You provide a clear description of the problem, along with supporting evidence such as screenshots or error messages demonstrating the product is non-functional
You cooperate with our support team in good faith to allow us to diagnose and attempt to resolve the issue

2.2 Our Resolution Process

Upon receiving a valid report of a non-functional product, Asahi Tech will:

Acknowledge your support request within 2 business days
Work with you to diagnose and understand the issue
Provide a fix, updated file, or suitable replacement within the 14-day resolution window from the date the issue was first reported

2.3 When a Refund Is Issued

A refund will be issued only if all of the following conditions are met:

The product is confirmed by our support team to be non-functional
Our team has been unable to provide a working fix or suitable replacement within the 14-day resolution period

If we successfully resolve the issue within the 14-day window, no refund will be issued. A product is considered "resolved" when the reported technical issue has been corrected and the product functions as described.

3. What Is Not Covered

The following situations are not eligible for a refund:

Change of mind or no longer wanting the product after purchase
Accidental purchases (please review your cart carefully before completing checkout)
Incompatibility with your specific device, software, or operating environment, where such system requirements were clearly stated in the product listing
Failure to download the product within the designated download availability window
Issues arising from your own modification, alteration, or misuse of the product files
Products that have been successfully accessed, downloaded, and used

4. How to Request a Refund

To initiate a refund request, please reach out to our support team at:

Email: [email protected]

Please include the following details in your message:

Your full name and the email address used at checkout
Your order number or transaction ID (found in your confirmation email)
The name of the digital product purchased
A detailed description of the issue you are experiencing
Supporting evidence such as screenshots, error messages, or video recordings

We will review your request and respond within 2 business days.

5. Refund Processing

Approved refunds will be issued back to the original payment method used at the time of purchase (Stripe or PayPal). Please allow up to 5-10 business days for the refund to appear in your account, depending on your bank or payment provider's processing timelines.

Please note that Stripe and PayPal operate on their own processing schedules, over which Asahi Tech has no direct control. We are not responsible for delays caused by third-party payment processors once a refund has been approved and submitted on our end.

6. Chargebacks and Payment Disputes

We strongly encourage you to contact us directly at [email protected] before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly, and most concerns can be addressed quickly through direct communication. Fraudulent chargebacks may result in permanent suspension of your account and may be subject to further legal action.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. The version of this policy in effect at the time of your purchase governs that specific transaction.